VENUM CUSTOM FAQ
Is it possible to exchange VENUM CUSTOM UFC apparel?
VENUM CUSTOM apparel is neither refundable nor exchangeable if they comply with the specifications of the order received. However, if you receive a defective product or a product not in conformity with your order (material and/or color) then a refund or exchange will be proposed.
The time for exchange is 7 days from receipt of your apparel.
If you notice a quality problem with VENUM CUSTOM UFC apparel, please contact our dedicated after-sales service at the following address:
- contact.us@venum.com for the America zone,
Do not forget to fill in your phone number when you make your purchase, as well as when sending your email to the After Sales Service so that we can contact you if necessary.
Is it possible to cancel a VENUM CUSTOM order?
All orders placed are automatically processed as soon as they are confirmed. It is therefore very difficult to modify or cancel your order after validation and payment. It is desirable to contact us as soon as possible, through our customer service by phone or web-chat (see the footer of the site from which you place your order). An email is acceptable but will be received and processed less quickly.
Before proceeding to the validation and payment of your VENUM CUSTOM creation, be certain of your size and design choices.
How can I follow/track a VENUM CUSTOM order?
It is possible to track your order like all those placed on the Venum site once it has been shipped (about 3-5 business days after its validation).
Why are VENUM CUSTOM orders separated from the rest of your items?
The orders you place on our site relate to products in stock in one of our warehouses. A Venum custom order is for a unique product that does not exist yet. These orders are processed by a different system. As with all other orders, however, you will receive a confirmation by email and a further message at the time of shipment.
What is the delivery time of VENUM CUSTOM gloves?
The estimated time is 3-5 business days. We will however do our best to deliver to you faster.